Hi
If an Acumatica ERP end user (customer) only has Basic Support, is it possible for them to raise support cases directly through the Customer Support Portal → Support → My Support Cases?
Answer
Support Case Access under Basic Support Plan
Best answer by Manikanta Dhulipudi
Hi
Your Var Should provide the Login for end user to submit Acumatica cases.
Based on the support plan the response will depends from the Acumatica support team.
+15Hi
Your Var Should provide the Login for end user to submit Acumatica cases.
Based on the support plan the response will depends from the Acumatica support team.
Acumatica Functional Consultant & Customer Experience Supervisor
+4
https://www.acumatica.com/acumatica-marketplace/global-payex-ap-accounts-payable-automation-solution/
+11Hi
In addition to creating a Case on the Customer Support Portal, you can also describe your Cases in detail here (Acumatica Community) there will be many people to support you.
Best Regards,
NNT
I have devoted my time and deep passion to Acumatica! 🌐 https://www.linkedin.com/in/phambaotruong
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.