Hi @eleanorp  Hope you have provided the Navigation Parameters for the Side Panel.

If you have already provided and still facing this problem, please share the GI here.

Hi @Naveen B, thank you for your reply! I have set those up, you can see below.
 

Sorry, how do I go about sharing the GI on here?

@eleanorp  Please follow the below steps

• Open the Generic Inquiry screen
• Select the respective GI
• On the COPY action dropdown, we have “Export as XML“ option. It will generate the XML format of GI.
• Please share the XML file here.

Thank you! I have included it here. Let me know if there’s any more info you’d need, and thank you so much for your help! 

Hi @eleanorp  Can you please confirm that the below is highlighted GI, which you created on the instance ?

Hi @Naveen B, yes that is a GI that I made. Do you need a copy of it as well? I also just noticed that all navigation is coming from the first record, even the default navigations I haven’t adjusted, like the customer record opening in a new window from the customer ID. 

@eleanorp   Understood, Please share this GI as well. 

@Naveen B Thank you, I’ve attached it here.

Hello @Naveen B, I hope your week is going well! I was wondering if you’d had any luck? Thank you so much! 

Update: @Naveen B 

I just remade the GI from the ground up, checking after each step to make sure it was still working, and I couldn’t replicate the issue. Guess it was a glitch or something? Either way I have a working GI now so all is well. Thanks for your help!