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Side panel only shows first record?

  • 23 October 2021
  • 10 replies
  • 217 views

Userlevel 2
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Hello,

 

I’m having some issues adding a side panel to a GI that I made. For some reason, it will only show data associated with the first record, even if a different line is selected. This wasn’t always the case; when I first added it it worked just fine, but I have made some changes since then and I’m not sure what could have broken it. Has anyone else encountered this issue? 

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Best answer by eleanorp 28 October 2021, 20:46

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10 replies

Userlevel 7
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Hi @eleanorp  Hope you have provided the Navigation Parameters for the Side Panel.

If you have already provided and still facing this problem, please share the GI here.

 

 

Userlevel 2
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Hi @Naveen B, thank you for your reply! I have set those up, you can see below.
 

Sorry, how do I go about sharing the GI on here?

Userlevel 7
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@eleanorp  Please follow the below steps

  • Open the Generic Inquiry screen
  • Select the respective GI
  • On the COPY action dropdown, we have “Export as XML“ option. It will generate the XML format of GI.
  • Please share the XML file here.

 

Userlevel 2
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Thank you! I have included it here. Let me know if there’s any more info you’d need, and thank you so much for your help! 

Userlevel 7
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Hi @eleanorp  Can you please confirm that the below is highlighted GI, which you created on the instance ?

 

Userlevel 2
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Hi @Naveen B, yes that is a GI that I made. Do you need a copy of it as well? I also just noticed that all navigation is coming from the first record, even the default navigations I haven’t adjusted, like the customer record opening in a new window from the customer ID. 

Userlevel 7
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@eleanorp   Understood, Please share this GI as well. 

Userlevel 2
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@Naveen B Thank you, I’ve attached it here.

Userlevel 2
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Hello @Naveen B, I hope your week is going well! I was wondering if you’d had any luck? Thank you so much! 

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Update: @Naveen B 

I just remade the GI from the ground up, checking after each step to make sure it was still working, and I couldn’t replicate the issue. Guess it was a glitch or something? Either way I have a working GI now so all is well. Thanks for your help! 

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