We’re experiencing a consistent issue where printing documents screens that typically shows the actual document (invoice, statement, remittance, payment register) are sometimes routing the user to a “Process Report” screen and requires manually re-entering parameters (document type, reference number) and clicking Run Report.
Same user sometimes gets it right, sometimes gets this screen.
Hi
If you are using Chrome browser, this is a known issue you can find here. I hope this helps!
+8Hi
We have seen this issue recently for some users in Chrome when attempting to run a report from an Acumatica pop-up window.
It may be related to the browser version and/or security settings. Make sure that popups and redirects are allowed for the site. Try using a different browser to confirm that the issue is browser related. I'm not sure if this is related, but there is also a known issue with the latest Chrome version that relates to running reports:
Hope this helps!
Laura
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