PDF as Email Attachment is locked

@cpesola 

I Googled it for you and it seems to be a Security feature on Adobe PDF that is is enabled that prevents users from copying the text. You will need to have a look at the Preferences>>Security(Advanced) and disable the Protected Mode mode. This is something that your customers/vendors also might need to do:

Kind Regards

Marilize

Thank you @marilizevanzyl - being new to Acumatica, this doesn’t look like an Acumatica screen.  Is this an Adobe Preferences screen?  What’s strange is that our vendors could copy from our old PDFs, but not the ones that are being created from Acumatica.  That’s what leads me to believe it’s something on the Acumatica side.  We have thousands of vendors and really would prefer not to tell them they have to change their security settings because we don’t know how to send it to them like before.  Anyone have any other ideas?

Hi @cpesola were you able to find a solution? Thank you!

No solution yet, @Chris Hackett.  This feels like a coding/configuration setting.  I’m guessing whoever developed this feature into the product flipped some flag that makes the PDF read-only or something along those lines.  We are just dealing with it for now.