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One user cannot view an added field on a GI

  • November 16, 2022
  • 2 replies
  • 126 views
wfilipiak67
Captain II
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Hi, 

To the Shipment PL, SO3020PL, I added the table SOOrderShipment, Joined from SOShipment via the Shipmemt.NoteID to the SOOrderShipment.ShipmentNoteID
I am trying to get the Sales Order Number. 
This is working great for all but 1 user. That user cannot see the column. 
The user can access Sales Orders & Shipments. They have the Administrator Role. 

I tried doing a reset to default Configuration 
I log in as that user & can customize the GI & can see the table/ join & field on the Results Grid. 
But when I view the GI , as them, the field does not display. It is also not listed in the Column Configurator.
There are no errors in the trace. 

TIA, 
Bill

Best answer by wfilipiak67

We found out that the user added themselves to a role that restricted themselves out of Sales Orders. Once he removed themselves from the role, they could see the Sales Order column.

    2 replies

    BenjaminCrisman
    Acumatica Employee
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    • BenjaminCrisman
    • Acumatica Support Team
    • November 16, 2022

    @wfilipiak67 Have you tried to click the ‘Reset to Default’ in the column configurator?

    Not sure I’ve seen it continue to hide a column that I can recall, but if the user has changed the GI then it might not take the changes and this is a user based setting.

    Chris Hackett
    wfilipiak67
    Captain II
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    • wfilipiak67
    • Author
    • Captain II
    • Answer
    • December 13, 2022

    We found out that the user added themselves to a role that restricted themselves out of Sales Orders. Once he removed themselves from the role, they could see the Sales Order column.

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