We use the realtime sync to push new sales orders from Shopify into Acumatica when they are placed. We do not export sales orders from Acumatica back to Shopify.
This works great, but the Shopify connector is also syncing orders back into Acumatica whenever the order is updated in Shopify.
This is a big issue because the re-sync of orders overriding our changes to sales orders made during order processing in Acumatica.
Here's an example:
- An order was placed and sent to Acumatica at ~8:40am
- Our rep processed the order in Acumatica and made changes to the order.
- After, they merged the account on the order in Shopify with a dupe.
- This change to the Shopify order made the connector see that the order was updated in Shopify and re-synced the order at 11:59 AM.
- This re-sync of the order wiped out the changes that we made to the order in Acumatica after it had already been shipped.
We need the connector to do the initial sync of new Shopify orders, but NEVER update the order in Acumatica again.
I’ve tried to apply this using import filtering, but couldn’t find a clear path forward.
