Skip to main content

We have a few of our generic inquires that have disappeared on our favorites screen and we are now unable to even search for them. We now have to go to generic inquires, type in the inquiry title, and view the inquiry to get the needed information pulled up. Any advise on how to fix this or how this may have happen to begin with?

Hi @michellec11  Is that GI’s are selected “Make Visible on UI” checkbox? and provided Workspace and Category like shown in the below screenshot?

 

@Naveen B Yes that is selected.

@michellec11  Can you please share the screenshot of GI?

 

 

@Naveen B screen shot above thanks!

Hi @michellec11  I don’t see any issues.

I’m just suspecting that this may cause with the Screen ID. Can you please change the GI screen ID by using Change Screen ID screen button and verify.

 

 

Note - moved this discussion toe Reports and Generic Inquires

I don’t see an answer as to why GIs that have been on a menu suddenly disappear and have to be created with a different screen ID. it affects any business event or email template associated with that GI

Was any solution found for this? I am having the same problem and it is impractical for my business to keep updating the screen ID. 

Reply


Terms & ConditionsCookie settings
About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved