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Generic Inquiries disappearing/unable to search generic inquiries

  • 7 January 2022
  • 7 replies
  • 313 views

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We have a few of our generic inquires that have disappeared on our favorites screen and we are now unable to even search for them. We now have to go to generic inquires, type in the inquiry title, and view the inquiry to get the needed information pulled up. Any advise on how to fix this or how this may have happen to begin with?

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Best answer by Naveen Boga 7 January 2022, 19:00

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Hi @michellec11  Is that GI’s are selected “Make Visible on UI” checkbox? and provided Workspace and Category like shown in the below screenshot?

 

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@Naveen B Yes that is selected.

Userlevel 7
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@michellec11  Can you please share the screenshot of GI?

 

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@Naveen B screen shot above thanks!

Userlevel 7
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Hi @michellec11  I don’t see any issues.

I’m just suspecting that this may cause with the Screen ID. Can you please change the GI screen ID by using Change Screen ID screen button and verify.

 

 

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Note - moved this discussion toe Reports and Generic Inquires

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