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Generic Inquiries disappearing/unable to search generic inquiries


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We have a few of our generic inquires that have disappeared on our favorites screen and we are now unable to even search for them. We now have to go to generic inquires, type in the inquiry title, and view the inquiry to get the needed information pulled up. Any advise on how to fix this or how this may have happen to begin with?

Best answer by Naveen Boga

Hi @michellec11  I don’t see any issues.

I’m just suspecting that this may cause with the Screen ID. Can you please change the GI screen ID by using Change Screen ID screen button and verify.

 

 

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9 replies

Naveen Boga
Captain II
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  • Captain II
  • 3381 replies
  • January 7, 2022

Hi @michellec11  Is that GI’s are selected “Make Visible on UI” checkbox? and provided Workspace and Category like shown in the below screenshot?

 


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  • Author
  • Freshman II
  • 11 replies
  • January 7, 2022

@Naveen B Yes that is selected.


Naveen Boga
Captain II
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  • Captain II
  • 3381 replies
  • January 7, 2022

@michellec11  Can you please share the screenshot of GI?

 


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  • Author
  • Freshman II
  • 11 replies
  • January 7, 2022

 


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  • Author
  • Freshman II
  • 11 replies
  • January 7, 2022

@Naveen B screen shot above thanks!


Naveen Boga
Captain II
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  • Captain II
  • 3381 replies
  • Answer
  • January 7, 2022

Hi @michellec11  I don’t see any issues.

I’m just suspecting that this may cause with the Screen ID. Can you please change the GI screen ID by using Change Screen ID screen button and verify.

 

 


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • 2657 replies
  • January 7, 2022

Note - moved this discussion toe Reports and Generic Inquires


  • Freshman I
  • 2 replies
  • June 21, 2024

I don’t see an answer as to why GIs that have been on a menu suddenly disappear and have to be created with a different screen ID. it affects any business event or email template associated with that GI


  • Freshman I
  • 6 replies
  • August 22, 2024

Was any solution found for this? I am having the same problem and it is impractical for my business to keep updating the screen ID. 


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