I’m building a scheduled Business Event to send vendors a consolidated PO status update. The Generic Inquiry and subject line tokens work fine, but the email body is always blank — even if I simplify it to just <p>Test</p>.
Has anyone else seen this behavior?
So, I’m working on a scheduled Business Event that groups Purchase Order lines by vendor and sends each vendor a consolidated notification email.
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Generic Inquiry:
OutstandingPOLines -
Business Event: Trigger by Schedule, “For Group of Records” grouped by
Vendor.AcctCD -
Notification Template: Includes branding, explanatory text, and a
<foreach>loop to list all PO lines per vendor.
The goal is:
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One email per vendor (instead of one per line).
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The body should include a table of open PO lines.
Issue
The Subject line renders correctly with tokens like ((Vendor_acctCD_description)), but the body is completely blank in Email Activity and in Outlook. Even if I remove all tokens and leave only <p>Test</p> in the body, it still sends with an empty body.
Troubleshooting Already Done
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Verified Subscriber setup
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Business Event → Subscriber = Email Notification.
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Confirmed the Notification Template is linked.
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Notification Template checks
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HTML body populated with text and table markup.
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Send by Events tab shows my Business Event is linked.
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Subject line token updates as expected.
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Tried stripping the body down to plain text
<p>Test Body</p>— still blank.
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Format checks
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Tried switching editor between Visual/HTML
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Email Activity review
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Body shows empty, so the issue isn’t Outlook rendering. Acumatica never wrote content into the email.
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