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Answer

Business Event with Screen ID cannot be found

  • July 30, 2025
  • 5 replies
  • 102 views
B
Freshman I

I have a business event that gets fired off a GI and I'm running across a issue that the event won’t fire because it says the ScreenID for that particular GI is not available in the system monitor. I have re-created that GI and given it a different screenID but that GI still won’t fire.

I have checked the sitemap to confirm that GI is showing up and it is. I can run that GI without any issues or the newly created one with zero issues and my results are displayed.

Is this a bug in a older version of Acumatica or any other recommendations?

ContextScreenId = GI992709
ContextUserIdentity = admin
CurrentCompany = CompanyName
EventID = Scheduler_SchedulerThrewExceptionEventId
SourceContext = Scheduler

Exception =
PX.Data.PXException: Error: This generic inquiry does not exist anymore.
   at PX.Data.PXGenericInqGrph.PrepareCaches(String id, String name, Dictionary`2 parameters, Boolean fetchSchema)
   at PX.Data.PXGenericInqGrph.CreateInstance(PXSiteMapNode node, Boolean fetchSchema, String prefix)
   at PX.SM.AUScheduleMaint.CreateGraph(String graphName, Boolean secure)
   at PX.Data.Process.ScheduleProcessor.ProcessSchedule(AUScheduleMaint graph, AUSchedule schedule, Object key)
   at PX.Data.Process.ScheduleProcessor.TryProcessSchedule(AUSchedule schedule, AUScheduleMaint graph, Object key, DateTime nextrun)

Schedule =
{
  "_typeTag": "AUSchedule",
  "ScreenID": "GI992709",
  "ScheduleID": 100056,
  "Description": " Receipt to Customer is overdue",
  "GraphName": "PX.Data.PXGenericInqGrph",
  "ViewName": "Results",
  "FilterName": "Filter",
  "FilterVisible": true,
  "TableName": "PX.Data.GenericResult",
  "BranchID": null,
  "FilterCntr": 0,
  "FillCntr": 0,
  "IsActive": true,
  "ActionName": "RaiseEvent",
  "TimeZoneID": "GMTM0600G",
  "ScheduleType": "D",
  "DailyFrequency": 1,
  "DailyLabel": "Day(s)",
  "WeeklyFrequency": 1,
  "WeeklyLabel": "Week(s)",
  "WeeklyOnDay1": true,
  "WeeklyOnDay2": false,
  "WeeklyOnDay3": false,
  "WeeklyOnDay4": false,
  "WeeklyOnDay5": false,
  "WeeklyOnDay6": false,
  "WeeklyOnDay7": false,
  "MonthlyFrequency": 1,
  "MonthlyLabel": "Month(s)",
  "MonthlyDaySel": "D",
  "MonthlyOnDay": 1,
  "MonthlyOnWeek": 1,
  "MonthlyOnDayOfWeek": 1,
  "PeriodFrequency": 1,
  "PeriodLabel": "Period(s)",
  "PeriodDateSel": "S",
  "PeriodFixedDay": 1,
  "StartDate": "2025-07-29T00:00:00",
  "NoEndDate": true,
  "EndDate": null,
  "NoRunLimit": true,
  "RunLimit": null,
  "RunCntr": 0,
  "NextRunDate": "2025-07-29T00:00:00",
  "LastRunDate": null,
  "LastRunStatus": "",
  "LastRunErrorLevel": 0,
  "LastRunResult": null,
  "StartTime": "1900-01-01T18:00:00",
  "EndTime": null,
  "Interval": 0,
  "NextRunTime": "1900-01-01T12:05:00",
  "TemplateScreenID": null,
  "ExactTime": false,
  "FilterFillValues": null,
  "NoteID": "14856cf6-906c-f011-9596-0050560110fd",
  "CreatedByID": "35e08517-ef40-4761-ba2e-e8c7ed54ef4e",
  "CreatedByScreenID": "SM302050",
  "CreatedDateTime": "2025-07-29T10:31:24.45",
  "LastModifiedByID": "72f04d34-ddc7-401f-883c-cd34a82fe996",
  "LastModifiedByScreenID": "SM205020",
  "LastModifiedDateTime": "2025-07-29T12:04:53.447",
  "TStamp": "00000000C27E460A",
  "HistoryRetainCount": null,
  "KeepFullHistory": true,
  "ShouldBeRan": true,
  "ShowEventsTabExpr": true,
  "CreatedFromBusinessEvent": null,
  "StartDateTime": "2025-07-29T18:00:00",
  "EndDateTime": null,
  "NextRunDateTime": "2025-07-29T12:05:00",
  "NextRunDateTimeUTC": "2025-07-29T17:05:00"
}

Best answer by DipakNilkanth

Hi ​@bleis22,

If you've recreated this GI with a different Screen ID, please ensure that the access rights are properly configured, as ​@DrewNisley  suggested.

If you're able to view the original GI with the same access level, try the following steps to rule out any caching-related issues:

  1. Reset Caches

  2. Restart Application

Both actions can be performed from the Apply Updates screen.
Note: Please do this during off-hours, as it may impact active users.

These steps might help resolve the issue if it's related to system caching.

5 replies

DrewNisley
Pro I
Forum|alt.badge.img+3
  • DrewNisley
  • Pro I
  • July 30, 2025

​@bleis22 Make sure that your GI is published to the UI and that the Admin has access rights to see it. If that doesn’t work, try changing to the new GI on the business event screen. 

Drew Nisley
Chris Hackett
DipakNilkanth
Pro III
Forum|alt.badge.img+13
  • DipakNilkanth
  • Pro III
  • Answer
  • July 30, 2025

Hi ​@bleis22,

If you've recreated this GI with a different Screen ID, please ensure that the access rights are properly configured, as ​@DrewNisley  suggested.

If you're able to view the original GI with the same access level, try the following steps to rule out any caching-related issues:

  1. Reset Caches

  2. Restart Application

Both actions can be performed from the Apply Updates screen.
Note: Please do this during off-hours, as it may impact active users.

These steps might help resolve the issue if it's related to system caching.

Dipak Nilkanth || MVP @2025 || https://www.linkedin.com/in/dipak-nilkanth-293591102 || Acumatica Developer
B
Chris Hackett
B
Freshman I
  • bleis22
  • Author
  • Freshman I
  • July 30, 2025

​@bleis22 Make sure that your GI is published to the UI and that the Admin has access rights to see it. If that doesn’t work, try changing to the new GI on the business event screen. 

That i have confirmed… Neither the old GI or the New GI work and it comes up with the same error. I confirmed that “admin” has privileges to the GI. Any other default permissions you can think of that should have permissions?

 

B
Freshman I
  • bleis22
  • Author
  • Freshman I
  • July 30, 2025

Hi ​@bleis22,

If you've recreated this GI with a different Screen ID, please ensure that the access rights are properly configured, as ​@DrewNisley  suggested.

If you're able to view the original GI with the same access level, try the following steps to rule out any caching-related issues:

  1. Reset Caches

  2. Restart Application

Both actions can be performed from the Apply Updates screen.
Note: Please do this during off-hours, as it may impact active users.

These steps might help resolve the issue if it's related to system caching.

Tried restarting the application but was unaware about the “reset caches” and i’m going give that a shot this evening. The one business event i did get working with a similar GI started working on its own over the weekend (after database maintenance) happens which makes me think it maybe a cache problem. I am going to “reset caches” after hours and i’ll report back. 

DrewNisley
DipakNilkanth
DrewNisley
Pro I
Forum|alt.badge.img+3
  • DrewNisley
  • Pro I
  • July 30, 2025

​@bleis22 Make sure that your GI is published to the UI and that the Admin has access rights to see it. If that doesn’t work, try changing to the new GI on the business event screen. 

That i have confirmed… Neither the old GI or the New GI work and it comes up with the same error. I confirmed that “admin” has privileges to the GI. Any other default permissions you can think of that should have permissions?

 

As long as the admin user has access to it (that’s what the system runs the business events through), the business event should work. I would try what ​@DipakNilkanth suggested as well like you said that you are planning to do. Reset Caches has worked wonders for me in the past.

Drew Nisley
Chris Hackett
DipakNilkanth
M
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