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Business event to generate a follow up task for accounts with declining sales?

  • 5 September 2023
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Hello! I’m trying to configure a business event that will look at a customer’s monthly sales vs last months sales and generate a task for a sales rep to follow up on. I am running into issues because my GI uses a formula to note the accounts with declining sales and there’s a grouping by account (GI looks at invoices and is summing by account). Both formulas and groupings are on the list of things to avoid when building a business event. Anyone have any ideas on how to look at this type of data and trigger the business event that will actually work? Thanks!

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Best answer by hayleehicks 5 September 2023, 22:11

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I have this working now! Instead of using a business event, I created an import scenario that looks at my GI and I plan to schedule the import instead.

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Can you please explain in more detail how you did it? Can you share the XML?

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