Business event not firing even when generic inquiry is updating

​@jzhu What does your subscriber email template look like?  I’ve had BE’s not fire because it didn’t recognize who the email was supposed to be sent to.  That may be something to verify first.

Hi ​@jzhu,

This is an older article, but still a good starting point:

Troubleshooting business events | Community

Hi ​@nickcerri32 I tried with my email instead of using the email field from the GI and it still did not work unfortunately. 

​@jzhu Shoot over a screenshot of the email template, if you can.  

Does the GI have any conditions or grouping?

Is the system email (From:) setup appropriately?

Something interesting I found but don’t understand, hoping someone could help explain: When an activity type is set for portal user, it doesn’t show up in the list of activity types for me to use in condition. See screenshot, chat, message, note, and opportunity note show up because they are set for ERP users. But CC, which is customer portal comment is for portal user and it does not show in the list. However, you could hard code CC and the GI would still show the correct records.

I think this is the issue with the BE not firing, but I don’t understand or have a workaround for the CC activity type.. any ideas? 

The GI does have conditions, where CActivity.Type = CC which is customer portal comment. I believe this is the issue, but I’m not sure the solution for it. 

I tested CActivity.Type = N for note and the BE was fine. The difference between the two is that CC is assigned portal user, N is for ERP users on the activity type screen.