Skip to main content
Question

Automation schedule runs but email is not sending

  • January 7, 2026
  • 5 replies
  • 50 views
lauraj46
Captain II
Forum|alt.badge.img+9

Recently we have discovered a couple of automation schedules that use the new Email Notifications functionality on the report screen have stopped sending the emails in the last week.  they were working previously.  The automation schedule history shows that the schedule fired and was successful.  The attached report in question does not have any parameters, and runs without errors when run separately.  The email addresses are hard coded into the Email Template.  There is no record of the email on the All Emails screen.

Has anyone else seen this issue?

Thanks,

Laura

Laura - https://www.linkedin.com/in/laura-jaffe-965a411a/ ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.

      5 replies

      OshadhiJayasundara82
      Acumatica Employee
      Forum|alt.badge.img

      Hi ​@lauraj46,

      Please check the Automation Schedule status Screen and Initialize scheduler. If this doesn't works, then try Restart application from the apply update screen. 


      Hope this helps clarify!

      Best Regards,
      Oshadhi

        lauraj46
        Captain II
        Forum|alt.badge.img+9
        • lauraj46
        • Author
        • Captain II
        • January 16, 2026

        Hi ​@OshadhiJayasundara82 ,

        Thanks for the response.  The Restart Scheduler button is not available.  We did try restarting the application but it didn't make a difference.  

        Laura - https://www.linkedin.com/in/laura-jaffe-965a411a/ ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
          D
          Varsity I
          Forum|alt.badge.img
          • dgranger70
          • Varsity I
          • January 16, 2026

          Is the Send Emails automation schedule active? 

            lauraj46
            Captain II
            Forum|alt.badge.img+9
            • lauraj46
            • Author
            • Captain II
            • January 16, 2026

            Hi ​@dgranger70 ,

            Thanks.  Yes, the Send Emails schedule is active. The email message is not created.   We don't see it in All Emails.

            Laura - https://www.linkedin.com/in/laura-jaffe-965a411a/ ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
              R
              Captain II
              Forum|alt.badge.img+3

              ​@lauraj46 have you tried remove the things and step again. I also, expirencied the same long ago and tried remove and add it again.

              🚀If I have helped you, "Like" my post. If it solves it mark "Best Answer". 🚀
                Terms & ConditionsCookie settingsAccessibility statement
                About Acumatica ERP system
                Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
                © 2008 — 2024  Acumatica, Inc. All rights reserved