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Service Order numbers are not in sequence


We have been using Acumatica for more than a year now and noticed that when we create Service Orders, the order number is not in sequence.  It sometimes misses 4 or 5 numbers and it is not consistent.  Has anyone has any idea why this is happening please?

Best answer by amajors

If someone starts a Service Order and then deletes it, the number is gone and not reused. You may check there first.

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3 replies

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  • Semi-Pro I
  • 122 replies
  • Answer
  • February 15, 2024

If someone starts a Service Order and then deletes it, the number is gone and not reused. You may check there first.


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • 2751 replies
  • February 16, 2024

This post has been converted from an Idea to a Question as that’s what it appears to be. 


Laura02
Captain II
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  • Captain II
  • 3132 replies
  • February 16, 2024

Hello,

It’s possible two types of documents are sharing the same numbering series. 
If you search for some of the missing numbers with global search, then go to Transactions tab on the search results, are there any hits ?

Laura
 


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