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Business event - Record Deleted Notification

  • October 30, 2023
  • 1 reply
  • 80 views

Hello, 

I want to implement an email alert when an item from a generic inquiry is deleted. Although my trigger works based on the history, it fails to send the email. I believe this is due to the inability to retrieve the references of the deleted item.

Thank you for the support :) 

Best answer by VladS

Hello @kdesbiens !

 

I’ve been doing some research online and was curious on how your triggers are setup. Are you able to post a couple of screenshots of how your Generic Inquiry / Business Event is configured?

 

It’s possible that:

  • The email account is not configured properly
  • Business Event needs to be changed
  • Email template needs to be looked at

I found a similar post written by @meganfriesen37 here:

https://community.acumatica.com/crm-175/how-to-trigger-an-e-mail-notification-when-a-task-is-assigned-to-me-somebody-16560

Here’s also a guide on how to use Business Events written by Doug Johnson here:

https://www.acumatica.com/blog/technical-tuesday-use-business-events-acumatica-automate-processes/

 

Let me know if any of these links help out, thanks!

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VladS
Community Manager
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  • Community Manager
  • October 30, 2023

Hello @kdesbiens !

 

I’ve been doing some research online and was curious on how your triggers are setup. Are you able to post a couple of screenshots of how your Generic Inquiry / Business Event is configured?

 

It’s possible that:

  • The email account is not configured properly
  • Business Event needs to be changed
  • Email template needs to be looked at

I found a similar post written by @meganfriesen37 here:

https://community.acumatica.com/crm-175/how-to-trigger-an-e-mail-notification-when-a-task-is-assigned-to-me-somebody-16560

Here’s also a guide on how to use Business Events written by Doug Johnson here:

https://www.acumatica.com/blog/technical-tuesday-use-business-events-acumatica-automate-processes/

 

Let me know if any of these links help out, thanks!


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