County tax not updating in paycheck after changing employee address

Did you do a Tax Update in Tax Maintenance?

​@mblassingame35  Yes i did. i updated taxes in tax maintainence, applied taxes to employees, and completely logged out and logged back in :/

I also saw something that stated i needed to enter the zip code +4.. but no one elses is set up that way and i added the +4 and that didnt work either. 

You may need to check the work location being used on the paycheck. You may need to add a new work location.

Even though we only have 1 work location? I also have another employee that lives in the same city and his works correctly. 

If i do need to set up another work location, would it accept it if it is the same as the one that is already in there? 

Then I would compare the settings of both employees to see what is different for the one that is not working. 

I did that too :/ No difference 🤷🏼‍♀️

Couple things to verify…

You mention you changed the zip code, but did you change the street address and city (if applicable) to the new address also?  Taxes need full address not just zip codes.

On the Employee Payroll Settings record for that employee, did you use the “Import Taxes” button?

Stacy16 - 

Which state?  Asking because in Indiania the employee is taxed based on where they live or work as of January 1.

​@tsnyder16 Yes and yes.

Has anyone else had this issue? I am not sure what to do from here. 

Stacy,

If this is not for Indiana, then open a support case.

Thank you,

Sonia Echols

It is for Indiana

Thank you ​@SoniaEchols90 !