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Hi @mlupro87 I created a “test” account and was able to replicate the issue. Are you getting the same when trying to click on an Employee ID? Please confirm.

Yes, it happens when I click on an employee ID.

I filed a case with Acumatica #219889 so we may get an answer in a couple of days.

Assigned myself and my associate to the Branch Access role and issue is resolved.  THANK YOU.

Mike Lupro

@mlupro87 you are most welcome!

I am seeing this issue as well - but in the bank reconciliation screen.  The error is thrown when trying to open a closed rec.  I confirmed the users have access to all the roles for company access and the error still occurred. I then turned off the “restrict visibility by branch” feature and now we can open those closed recs. It is inconsistent behavior however as a number of their other bank accounts have this feature turned ON and we have no problem getting into closed recs.  Any ideas?

Hi @lbrewster57 

That has got to do with the branch you logon to.

• If you logon to a branch that is not linked to the Cash account,
• and Cash account has ‘restrict visibility by branch’ enabled,

it wont allow you open the Bank reconciliation statement for above Cash account. Here are couple of screenshots to explain this : 

In this case, ‘restrict visibility by branch’ is enabled on Cash account 10700 and its linked to Product wholesale branch.

I logged on to another branch and tried to open the reconciliation statement.

Hope this clarifies,

Regards,

Hello!  Thank you for the reply.  I did figure this out shortly after I wrote that post - but it is certainly helpful to have the screenshots you added for the community to see at large.

@vkumar I have the same issue but from the sales order screen SO301000.
 

We have 3 different order types.
2 of them give this error message but one of them does not.

Thanks
Sam