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Error while initializing the product configurator

M
Freshman II

Dear all,

I have desperately tried to set up the product configurator for several hours by now. I followed the guidelines by acumatica help portal. However, if I want to try out my configuration with the action test configuration an error occurs “AM Error: The following error message occurred during calculation of a sales price for the EMS-57-EL item: Object reference not set to an instance of an object.”

The item EMS-57-EL has a price set in its master data...and it is also referenced to a BOM…

Can anyone help me? :(

 

Best answer by Hannah Barnes

Hi Maracuja,

I have seen this error a couple of times before, and while I did not identify a root cause, in both cases, to resolve the issue, it was enough to reset cashes and then restart application on the Apply Updates screen (SM203510).

Be sure to schedule the restart with users as the process will log them out of the instance.

I hope this helps.

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    3 replies

    angierowley75
    Acumatica Moderator
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    • angierowley75
    • Acumatica Moderator
    • 817 replies
    • August 16, 2021

    That is a fairly generic error - can share more details on the calculation/formula?

    If I have helped you, please ~ *Like* my post. If I have provided an answer to your question, please mark it as *Best Answer* . Thank you!
    Hannah Barnes
    Captain II
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    • Hannah Barnes
    • Captain II
    • 74 replies
    • Answer
    • August 16, 2021

    Hi Maracuja,

    I have seen this error a couple of times before, and while I did not identify a root cause, in both cases, to resolve the issue, it was enough to reset cashes and then restart application on the Apply Updates screen (SM203510).

    Be sure to schedule the restart with users as the process will log them out of the instance.

    I hope this helps.

    Hannah Barnes
    Chris Hackett
    1 person likes this
    • Chris Hackett
      Chris Hackett
    M
    Freshman II
    • Maracuja
    • Author
    • Freshman II
    • 4 replies
    • August 19, 2021

    Hi there,

    thank you very much for your reply and help.

    A collegue of mine now resetted the database and now it works again. He assumed that there were some wrong entries.

    Best Wishes

    maracuja

     

     

     

    Chris Hackett
    1 person likes this
    • Chris Hackett
      Chris Hackett

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