Anyone have “Sales Quote fully approved” email working? Ours hasn’t triggered for months.

Has anyone successfully implemented an email notification when a Sales Quote (Order Type = QT) is fully approved? We’ve been trying for ~4 months and it never fires.

Goal

Send an email to the appropriate recipient as soon as a Quote becomes Approved.

Environment

• Module: Sales Orders
• Document: Sales Quote (SOOrder, Order Type = QT)
• Workflow: Using Approval Maps; quotes do get approved in the UI.

What we built

1) Business Event

• Type: Trigger by Record Change, For Each Record
• Screen Name / GI: Sales Quote Approved - BE (GI21001)
• Trigger Conditions (current): Record Inserted (screenshot attached)

2) Email Template

• Screen: Linked to GI21001 – Sales Quote Approved – BE
• To: ((Contact.eMail))
•  

3) Generic Inquiry (GI21001)

• Tables: PX.Objects.SO.SOOrder (alias SOOrder) + PX.Objects.CR.Contact (alias Contact)
• Join: SOOrder.contactID = Contact.contactID
• Conditions:
  • SOOrder.OrderType = QT
  • SOOrder.Status = Open
• Results Grid: Includes OrderNbr, OwnerID, ContactID, Contact eMail, Totals, etc.

Screenshots attached for BE, GI, and Email Template.

Email Template: 

Business event: