Question

Shipstation Integration - Connection Error 23R1

  • 20 October 2023
  • 5 replies
  • 80 views

Userlevel 5
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Has anyone run into the following vague error when trying to connect Shipstation.  I have followed the Shipstaion documentation here:

 

https://help.shipstation.com/hc/en-us/articles/360026140871-Acumatica#UUID-8a29acb6-2284-4383-9cd4-9d8042e2a078_UUID-5a36552f-1c4a-47ff-a8e5-3a9c8e296fd4

 But get the following error shown below.

 

 

Any ideas on what the issue maybe?


5 replies

Userlevel 7
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Hi @StevenRatner In the shipstation platform, please verify the url, username and password etc as shown the help doc.

Thanks

  1.  
Userlevel 7
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Hi @StevenRatner support@shipstation.com can help you for any errors. You can also contact your shipstation contact point to get support from the shipstation team.
Contact ShipStation Support – ShipStation Help U.S.

Userlevel 5
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@ChandraM - For the user have you configured it like the following “UserName@Tenant”? Or is it just the username?

Userlevel 5
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@ChandraM - I have reached out to Shipstation to get direct support on this.

Userlevel 7
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Hi @StevenRatner were you able to find a solution? Thank you!

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