We want to use the SendGrid integration to track opens, clicks, etc. for emails from Acumatica. This includes emails sent:
- From the Mass Emails screen.
- Through Notifications, e.g. sales order notifications, invoice notifications, etc.
I configured a system email account to integrate with SendGrid and set it to track opens, etc. by default. When I create an individual email from a business account, those settings populate through to the email, but when I created emails via the mass emails screen and the Print Statements screen, the settings to track opens and clicks (“Track Email Opens” and “Track Clicks in Email”) were not checked on the email activity. Do we need to do something more with our configuration, or does the SendGrid tracking not work for mass emails and notifications?
