Right now we use document templates when creating a service order to save time entering information into the service order. The problem we are having is that we also have sales prices for customers and they won’t work with the document template. I was thinking that I created a business event so that when we entered the customer and location onto the service order, it would trigger a business event that would enter the detail lines based on the service order type using an import scenario.
My question is, by doing it this way, will the import scenario grab the prices from the sales prices to automatically select the correct price based on the customer. Or will we still have the same problem as with using document templates? Just checking to see if anyone has tried this or something similar before I spend too much time on it.
Thanks,
Andrew