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Question

Timesheet Import Error: SubAccountID Cannot Be Found

  • August 12, 2026
  • 5 replies
  • 55 views

janinakeith
Freshman I

Hi everyone,

We’re getting the following error when importing timesheets for two specific employees:

[SubAccountID] cannot be found in the system. Please verify whether you have proper access rights to this object.
 

The import works for other employees.

Has anyone encountered this before? Could this be related to the employees’ Subaccount, account, or payroll setup? What configuration should we check to resolve this?

Thanks!

5 replies

Forum|alt.badge.img+5

@janinakeith Check this post to get an idea. → LINK


janinakeith
Freshman I
  • Author
  • Freshman I
  • August 12, 2026

Shall I turn this on? 

 


Naveen Boga
Captain II
Forum|alt.badge.img+20
  • Captain II
  • August 12, 2026

Yes ​@janinakeith  Try that option and share the results.


janinakeith
Freshman I
  • Author
  • Freshman I
  • August 13, 2026

Yes ​@janinakeith  Try that option and share the results.

However, I want to know the purpose of that specific button


Naveen Boga
Captain II
Forum|alt.badge.img+20
  • Captain II
  • August 13, 2026

@janinakeith  This check box indicates (if selected) that users can enter new values of the segmented key on data entry forms. If you clear the check box, users can specify the segmented key values on data entry forms only by typing or selecting the existing values of the segmented key and its segments.
The availability of the check box depends on the lookup mode i.e. By Segmented Key or By Segment: All Avail. Segment Values.