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"Please confirm if you want to update current customer settings with the customer class defaults. Otherwise, original settings will be preserved" error while importing customers using import scenario.

  • March 29, 2023
  • 4 replies
  • 641 views
alis21
Freshman I

Hello guys, i am trying to import customers through import scenario and i am getting the following error “

Please confirm if you want to update current customer settings with the customer class defaults. Otherwise, original settings will be preserved”

please help me how to solve this error. thanks

please find the attached screenshot.

Best answer by riglesias

Hello @alis21 

You need to add a <Dialog Answer> line to the import scenario mapping. 
Like this:

 



 

 

1 Attachments

    4 replies

    Manikanta Dhulipudi
    Captain II
    Forum|alt.badge.img+15

    Hi @alis21 

    it is easy for any one to help if you share xml report ?

    if you are trying to change the customer class of existing customer then you need add a dialog box in the import scenario.

    Example for reference

    Basically the system will open a dialog box when you tried to change the Item or Post classes to confirm 

     

    Thanks

     

    Acumatica Functional Consultant & Customer Experience Supervisor
    Chris Hackett
    estebanperalta54
    alis21
    riglesias
    Acumatica Employee
    Forum|alt.badge.img+2
    • riglesias
    • Acumatica Employee
    • Answer
    • March 29, 2023

    Hello @alis21 

    You need to add a <Dialog Answer> line to the import scenario mapping. 
    Like this:

     



     

     

    Rodrigo ~ A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
    Chris Hackett
    alis21
    estebanperalta54
    Captain II
    Forum|alt.badge.img+4

    Hi @alis21 looks like you need a dialog answer on your mapping. The same pop up message comes up when you manually change an existing customer’s customer class. Try this:

     

    If you found the post helpful please like the post or if it answered your question mark it as best answer. Thanks!
    Chris Hackett
    alis21
    alis21
    Freshman I
    • alis21
    • Author
    • Freshman I
    • March 29, 2023

    Thank you all of you, problem solved. I really appreciate your help guys. Infact , i am loving acumatica community portal. 

    riglesias
    Chris Hackett
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