Import Scenario to Sync Aborted Sales Orders

Question

Hello,

We have Shopify connected to Acumatica. I have the Sales order entity attempt 100 syncs for sales orders before the status changes to Aborted. Sometimes our stores get really busy and the inventory can be off, so a sale takes place when the inventory doesn’t show up in Acumatica, thus the order fails to sync. The staff don’t make the adjustments for a few days, so it fails 100 times. When they finally correct it in the system, I have to manually sync the order from the Sync History screen to get the order to go through. I want to automate this process using an import scenario, but it doesn’t appear to be working. Any help is appreciated!

I have the data provider set up to look for orders on the Sync history screen that are in the Aborted Status. Then I take the External ID from Shopify, select it, and try to sync. The import scenario says it runs successfully with no errors, yet nothing happens.

Best answer by bclark

Update:
I wasn’t able to get the import scenario to Sync any aborted orders, but I was able to just set the aborted orders as “Prepared” which then allows the regular schedule to prepare and process run.

I have my Entity set up to try and sync orders 100 times, so this import scenario can basically reset an aborted order to try another 100 times.

bclark · Accepted Answer

Update:I wasn’t able to get the import scenario to Sync any aborted orders, but I was able to just set the aborted orders as “Prepared” which then allows the regular schedule to prepare and process run.I have my Entity set up to try and sync orders 100 times, so this import scenario can basically reset an aborted order to try another 100 times.

Manikanta Dhulipudi · Answer

​@bclarkCan you try Business events?Generally I have implemented business events to send an email for aborted orders. We will fix and doing manually sync.I am little unsure about bring the aborted status order to ready to process using a Import scenario, this is something you need to explore options.

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