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Error: PTSOInvoiceTextElements

  • 13 April 2023
  • 4 replies
  • 47 views
H
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Have been trying to import an invoice into the system, but while importing it throws and error as shown below:
 

 

This error also gets triggered while I am trying to create the same invoice( Invoice Number: INV-0035) manually into the Invoices and Memos form.
Whereas when I am trying to import other invoices (of different invoices numbers) the system is accepting it.
Can anyone let me know the reason for this error getting triggered for this single invoice number and the resolution.

Thank you in Advance.

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Best answer by Harshita 18 May 2023, 04:51

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4 replies

riglesias
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Hello @Harshita 

This error refers to duplicity.

If you have manual numbering, try searching if Invoice INV-0035 already exists.

 

Hope this helps  

 

Rodrigo ~ A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
H
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Hello @riglesias thank you for the suggestion. I already checked out but didnt find any existing invoice with the same number.

But i would like to know if there’s any possibility that the invoices number has been saved in the database but not showing up in the system?

Thank you.

Chris Hackett
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Hi @Harshita were you able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
H
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Hey @Chris Hackett ,

As per the suggestions provided, I didn’t find any duplication in the system nor in the database. Hence, either we can go with the next invoice number (INV-0036) and adding a reference of INV-0035 or just change the numbering seq to INV-00035.

Thank you once again.

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