Hello,

There is no Unvoid Payment action in AR.

If an incorrect Date was used then consider using GL or AR Credit Memo  to correct the bank statement. Try these options in your test tenant to make sure you achieve the desired results.

Example #1

Payment entered 7/1

Payment did not clear the bank → Bank rejected payment 8/15.

Payment voided 10/6 with 10/6 date:  we want this payment to void with 8/15 date.

1. In GL with 10/6 date, debit cash/credit AR. In GL with 8/15 date, credit cash/debit AR. *This entry will cause a temporary difference between AR Aged Period Sensitive and the control account in the GL that will resolve itself in Oct. If the AR difference is unacceptable, then use a different account, use ‘Customer Clearing’ or something similar, in place of the AR control account.
2. Second possible solution using AR: With 10/6 Date, enter Debit memo that has Cash account in place of Revenue on the detail line. With 8/15 date, enter Credit Memo using Cash account in place of the Revenue account on the detail line. These adjustments will correct cash on the proper day and will keep the Aging in balance with the GL control account.  Make sure using Cash on an AR Credit Memo allows proper bank reconciliation in the Reconciliation Statement for month 8.

I hope this helps you.

Hi Laura,

Yes, that’s pretty much what we requested the client to do as well. Thanks for the help.