I’m not sure where to start troubleshooting this. Our system is set up so that when a shipment is confirmed an invoice is automatically created and released. But I am finding that a lot of the invoices are being put on a credit hold because (and this is an assumption) the invoices have different totals than the sales orders.
We do have a big tax customization that may be the cause of this but I’m not sure where to dig to confirm or deny that.
When I look into the DAC for the tax total field on the invoice and sales order it seems that the infromation is coming from the same place
Sales Order element properties:
DAC for SOOrder and CuryTaxTotal field
Invoice element properties:
DAC for ARInvoice and CuryTaxTotal field
This is as deep as my knowledge goes for troubleshooting this and was wondering if someone could give me my next steps? I’m not familiar with Business Logic and was thinking maybe that was the next step.