Trouble with Expense Receipt - AP Subaccount Cannot Be Empty

Userlevel 4


We are experiencing an issue when attempting to release an expense claim in the system. Everything to me appears to be filled out correctly, but we get the following error when trying to release the claim. 

Here is a screenshot of the Trace Log that basically just shows the same thing. 


From the first screenshot, it looks like the Expense account and subaccount are filled in correctly. And I’ve compared this claim to others that have been able to release. 

Any ideas why this one won’t go through? 


Best answer by wfilipiak67 19 May 2023, 17:12

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2 replies

Userlevel 5
Badge +2

@bclark ,
Assuming that 3790 is an employee, on the employee record, is the AP Subaccount entered on the Financial Settings Tab? 



Userlevel 4



That was the missing part. Thank you! 


It was able to release now. 


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