Question

Service order not creating bill

  • 21 February 2024
  • 2 replies
  • 18 views

I have a service order which i am trying to run the invoice, when i choose run billing the process completes but no invoice is created. What can I do?


2 replies

Badge +18

Hello,

What Service Order Types & Billing Cycles are connected to the Service Billing tab of the customer? What Billing Cycle is showing on the Financial Settings of the Service Order that is being billed?

Can you please show the Billing Cycle configuration - so we can see whether you are billing only Completed or Closed Service orders. Related question: what is the status of the service order that is being billed?

 

Laura

 

Please see attached screenshots so the process is running and completing but no invoice is being created.

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