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Reverse and apply debit memo

  • November 17, 2022
  • 3 replies
  • 570 views
R
Varsity III
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Hi!

Does anybody know why its not possible to select a credit or debit memo when the Reverse and Apply to Memo action is selected in a Receivable Invoice? The user case is that I need to increase the amount of the original invoice to increse the outstanding balance of a customer and to do that a Debit Memo should be created

Thanks!

Best answer by Laura03

Hello,

Hi!

Does anybody know why its not possible to select a credit or debit memo when the Reverse and Apply to Memo action is selected in a Receivable Invoice? The user case is that I need to increase the amount of the original invoice to increase the outstanding balance of a customer and to do that a Debit Memo should be created

Thanks!

  • Reverse and Apply Action will create a Credit Memo for the full amount of your original invoice and the Credit Memo will be applied to the original invoice. You will need to manually create a replacement Invoice to your customer (or a Debit Memo to replace the original invoice if you prefer).
  • Reverse and Apply Action will not create an Invoice or a Debit Memo to replace the original Invoice. 
  • Reverse and Apply Action will not create an incremental Debit Memo, such as to increase the amount of the original invoice for forgotten shipping charges or incorrect pricing.
  • Reverse and Apply Action will not allow you to choose what type of documents are created during the Reverse and Apply action.

note: I know that one way to do it is creating first the debit memo and then apply it to the original invoice but I want to use the Reverse and Apply memo action.

We cannot apply Debit Memos to Invoices - both Debit memo and Invoices increase the customer’s balance and cannot be connected to each other, even if related.  When a Payment arrives, Payment can be applied to an Invoice and the related Debit Memo at the same time.

 

    Laura03

    3 replies

    R
    Varsity III
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    • rodrigocid34
    • Author
    • Varsity III
    • November 17, 2022

    note: I know that one way to do it is creating first the debit memo and then apply it to the original invoice but I want to use the Reverse and Apply memo action.

    Laura03
    Naveen Boga
    Captain II
    Forum|alt.badge.img+19
    • Naveen Boga
    • Captain II
    • November 17, 2022

    Hi @rodrigocid34  I think the system will allow us to select the Credit Memo/Debit Memo when we click on the Reverse and Apply Memo action for the OPEN invoice.

    Below article might help you. please review.

     

    https://help-2022r1.acumatica.com/(W(2))/Wiki/ShowWiki.aspx?pageid=1da8f906-8674-4a1a-b6a1-b92d573e60e8

     

     

    Naveen B - Acumatica MVP 🏆 | Independent Developer for Hire 🚀 ⏩ https://www.linkedin.com/in/boga-naveen-kumar-54079a66/
    Manikanta Dhulipudi
    Chris Hackett
    Laura03
    Captain II
    Forum|alt.badge.img+19
    • Laura03
    • Captain II
    • Answer
    • November 17, 2022

    Hello,

    Hi!

    Does anybody know why its not possible to select a credit or debit memo when the Reverse and Apply to Memo action is selected in a Receivable Invoice? The user case is that I need to increase the amount of the original invoice to increase the outstanding balance of a customer and to do that a Debit Memo should be created

    Thanks!

    • Reverse and Apply Action will create a Credit Memo for the full amount of your original invoice and the Credit Memo will be applied to the original invoice. You will need to manually create a replacement Invoice to your customer (or a Debit Memo to replace the original invoice if you prefer).
    • Reverse and Apply Action will not create an Invoice or a Debit Memo to replace the original Invoice. 
    • Reverse and Apply Action will not create an incremental Debit Memo, such as to increase the amount of the original invoice for forgotten shipping charges or incorrect pricing.
    • Reverse and Apply Action will not allow you to choose what type of documents are created during the Reverse and Apply action.

    note: I know that one way to do it is creating first the debit memo and then apply it to the original invoice but I want to use the Reverse and Apply memo action.

    We cannot apply Debit Memos to Invoices - both Debit memo and Invoices increase the customer’s balance and cannot be connected to each other, even if related.  When a Payment arrives, Payment can be applied to an Invoice and the related Debit Memo at the same time.

     

    ~ Laura Barber, WM Synergy
    R
    Chris Hackett
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