Question

Reversal of Credit memo which was already closed with invoices

  • 13 December 2023
  • 3 replies
  • 144 views
B
Rank

Hi,

I had passed credit memo and matched with invoice and then it turned to closed status.

After that I had realised that I had made mistakes and I want to reverse the credit memo and adjust with debit memo, but I am not able to do that. When I reverse Credit memo, I am getting Debit memo, but I am not able to see the invoices in open status.

I want to see invoices in open status, can any one give some solutions?

 

3 replies

M
Rank
Userlevel 3
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Hello @balajib49 

Please follow these steps in the test environment.

1.Go to the payment and application screen.

2.Open the relevant credit memo.

3.Then reverse the applied invoice and release the document.

4.Then the invoice will open.

5.You can apply the debit memo to the credit memo in the document to apply tab in the payment and application screen

 

 

Thank you.

B
Rank

@MuthumaliDhanushika27 

Thanks for your quick reply, but I am not able to see reverse application option in the application history. can you pls give some other suggestion?

 

M
Rank
Userlevel 3
Badge

 

@MuthumaliDhanushika27

Thanks for your quick reply, but I am not able to see reverse application option in the application history. can you pls give some other suggestion?

 

Hello @balajib49

You should open the credit memo through the payment and application screen.(AR302000)

 

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