Hello,
We refunded the customer, but in Acumatica the refund was voided by mistake (this was not voided on the credit card portal). The customer did receive the refund — the issue is only with the record inside Acumatica.
What is the best way to correct this so the system reflects the actual refund?
Thank you.
Best answer by Laura03
Hello,
If a Refund was accidentally voided in Acumatica, creating a Debit Memo (increase to customer’s balance) and the customer is not owed any money, you have correctly guessed that a Credit Memo is needed to correct the Customer’s balance in Acumatica.
I think you’ll need to manually enter the Credit Memo to match the Debit Memo that was created when the Refund was voided. I recommend opening two AR Invoice & Memo screens: one with the Debit Memo/Void Refund document and another with your new Credit Memo - to most easily match the amounts, dates, and posting accounts.
Regarding the Sales Commissions… commissions usually calculate based on salesperson and items listed on the paid invoices. Does the Customer Refund document show Items, Salesperson, and commission %? Was the refund entered in Sales Orders as a Return to stock or RMA? Or is the refund showing only in Receivables module?
Best regards,
Laura
+16
since the actual refund happened, there is a record cc payment in this credit memo. doesn't matter if you voided this refund or not the recording stays and i cannot record second time with the same reference number.
and when you void the refund Credit memo turned into Debit memo but i don’t see it effected commissions. Why didn’t Debit memo add the commission back? Since we have both CM and DM, i supposed to create another credit memo but i am not sure if it’s a right step to do.
+20Hello,
If a Refund was accidentally voided in Acumatica, creating a Debit Memo (increase to customer’s balance) and the customer is not owed any money, you have correctly guessed that a Credit Memo is needed to correct the Customer’s balance in Acumatica.
I think you’ll need to manually enter the Credit Memo to match the Debit Memo that was created when the Refund was voided. I recommend opening two AR Invoice & Memo screens: one with the Debit Memo/Void Refund document and another with your new Credit Memo - to most easily match the amounts, dates, and posting accounts.
Regarding the Sales Commissions… commissions usually calculate based on salesperson and items listed on the paid invoices. Does the Customer Refund document show Items, Salesperson, and commission %? Was the refund entered in Sales Orders as a Return to stock or RMA? Or is the refund showing only in Receivables module?
Best regards,
Laura
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