We received money from customer in advance and unused money needs to pay back to customer at the year end, how to record prepayment and then how to apply prepayment to invoices?
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Hi
You could do a refund on the actual prepayment screen

Hi
Refunds - Refunds: General Information
creating a refund and partially applying it to a prepayment - Refunds: To Create and Partially Apply a Refund
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