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We received money from customer in advance and unused money needs to pay back to customer at the year end, how to record prepayment and then how to apply prepayment to invoices?

Hi ​@Umangpatel 

You could do a refund on the actual prepayment screen

 


Hi ​@Umangpatel 

​​​​@Kandy Beatty mentioned we can use a refund to pay the unused money. Here are some help articles which will walk you through the process

 

Refunds - Refunds: General Information
creating a refund and partially applying it to a prepayment - Refunds: To Create and Partially Apply a Refund


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