Hello,
I am receiving cash from customers as bank transfers and at that point, I am unable to identify the customer who made the payment. I am required to record the payment for the reconciliation purposes on the same period and on a later date or period, I am required to allocate that payment against the correct customer.
Is there any way that I can handle this scenario with Acumatica by maintaining the original payment, allocation and same payment reference?
Thank You
Hi
In Acumatica, the cleanest approach is usually to record the receipt first for reconciliation purposes without assigning it to a specific customer.
A common method is:
Create a Cash Entry (Receipt) in Cash Management.
Post it to a temporary clearing or suspense account.
Reconcile the bank in the correct period.
Once the customer is identified, create the AR Payment for the correct customer and clear the suspense account accordingly.
Another option is to create an AR Payment under a dedicated “Unidentified Customer” and leave it unapplied, but from a control perspective, using a clearing account keeps your AR subledger clean until the payer is confirmed.
This approach is consistent with how cash receipts and reconciliation are handled in the standard Financials training (F100), where cash can be recorded first and applied later while maintaining proper audit traceability.
This allows you to:
Keep the original receipt date and reference
Reconcile in the correct period
Allocate the payment later without losing control
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