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Question

Recognized deferred revenue when service is delivered

  • May 12, 2026
  • 1 reply
  • 25 views

debbiereed72
Varsity I
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Customer does not have the Deferred Revenue module.

Does anyone know of a way to accomplish the following scenario:

  1. Invoice customer for sold item and install is also invoice up front.
  2. The install credits a deferred revenue account rather than revenue
  3. When the install is complete, via a Field Service invoice, we need to debit the deferred revenue account and credit revenue- therefore recognizing the revenue when the service is comlete.

Thank you for any input you can provide.

1 reply

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  • Jr Varsity II
  • July 9, 2026

Why not take a prepayment for the amount of the service order.  This puts the prepayment in a liability account.  As the items and services are completed invoice them.  This relieves the liability and credits revenue.