One of our team has entered a prepayment into the Receivables Payments and Applications area.
This was done in error, as no prepayment was received, so the entire transaction needs to be voided/deleted.
If we simply VOID the entry/transaction. Will this eliminate from the customer Aging, as well as the General Ledger? Our concern is what it might do to the customer history and aging.
Thanks!
Best answer by Samvel Petrosov
There should be a “VOID” action on your AR Prepayment record
Running that action will result in generation of the Voided Payment record, which will update your Customer’s balance and General Ledger after releasing and basically cancel the changes processed by the Prepayment record.
Just make sure that the Dates and Fin Periods are the same on both records
+9There should be a “VOID” action on your AR Prepayment record
Running that action will result in generation of the Voided Payment record, which will update your Customer’s balance and General Ledger after releasing and basically cancel the changes processed by the Prepayment record.
Just make sure that the Dates and Fin Periods are the same on both records
Thanks Samvel. We have never had to do this before, and I wanted to ensure it wouldn’t mess up the customer’s account or the GL.
We’ll give it a shot first thing tomorrow morning.
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