Skip to main content
Answer

Payment is Locked for Editing Unable to Void

  • September 10, 2025
  • 1 reply
  • 31 views
C
Freshman I

I am trying to void multiple integrated CC payment documents where the authorization has expired, but I get the following error message:

  • “The payment is locked for editing. Please wait for the external transaction result. If the payment does not get unlocked, click Actions > Validate Card Payment to request the transaction result from the processing center.”

When I click the “Validate Card Payment” action button I get the following error message:

  • “Updating 'AR Payment' record raised at least one error. Please review the errors. Error: The 06-2025 financial period of the HIVIS company is closed in Accounts Receivable.”

I cannot open the closed period. 

How do I void these payment records?

Best answer by mohammadnawaz51

Hi ​@cwhitlowsummit01 

Please add the “ Financial Supervisor” role to post in closed period.

 

1 reply

mohammadnawaz51
Jr Varsity I
Forum|alt.badge.img+4
  • mohammadnawaz51
  • Jr Varsity I
  • Answer
  • September 10, 2025

Hi ​@cwhitlowsummit01 

Please add the “ Financial Supervisor” role to post in closed period.

 

https://www.acumatica.com/acumatica-marketplace/global-payex-ap-accounts-payable-automation-solution/
Chris Hackett
Terms & ConditionsCookie settingsAccessibility statement
About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved