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Opportunity - Save disabled on Toolbar

  • 26 April 2023
  • 4 replies
  • 63 views
V
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Userlevel 3
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Hi Team,

We are having this issue when creating/updating opportunity on Acumatica Version 2022R1. Save button on the toolbar is disabled always.

Any thoughts?

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Best answer by vibindas 27 April 2023, 08:21

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Laura02
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Hello,

More details needed, please:  Can you list the actions you have tried and the causes you have ruled out. Does the problem happen for all users?

My first idea:  Roles could prohibit user from Inserting a record. I would like to see the Access Rights by Screen or Access Rights by User expanded to show us Roles that have rights to the screen.  I would like to see the Roles assigned to the user, and a screen shot showing me the right corner so I can confirm we looked at Roles for the correct user.

Next I would like to know if there are any customizations published on the system.

I am curious about whether the Opportunities screen worked before and now is broken, or if it never worked. If you have a Test copy or an earlier snapshot in a separate tenant, do your other tenants have the same problem?

Thanks.

Laura

Laura ~ Klear Systems, Inc. Irvine, CA. ~ Please remember to "Mark Best Answer" to help those who are facing the same problem.~
Kandy Beatty
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Userlevel 7
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Hi @vibindas 

Along with what @Laura02 stated did you recently upgrade? Was this an issue possibly with the upgrade?

The other major thought would be user Roles. Check those. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
iqraharrison48
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@vibindas i typically see this occur when things are changed within the roles.  can you confirm if this is sitewide or user specific? 

Iqra ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
V
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Thanks all, Issue was with our customized workflows for opportunities.

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