Hello,

More details needed, please:  Can you list the actions you have tried and the causes you have ruled out. Does the problem happen for all users?

My first idea:  Roles could prohibit user from Inserting a record. I would like to see the Access Rights by Screen or Access Rights by User expanded to show us Roles that have rights to the screen.  I would like to see the Roles assigned to the user, and a screen shot showing me the right corner so I can confirm we looked at Roles for the correct user.

Next I would like to know if there are any customizations published on the system.

I am curious about whether the Opportunities screen worked before and now is broken, or if it never worked. If you have a Test copy or an earlier snapshot in a separate tenant, do your other tenants have the same problem?

Thanks.

Laura

Hi @vibindas 

Along with what @Laura02 stated did you recently upgrade? Was this an issue possibly with the upgrade?

The other major thought would be user Roles. Check those. 

@vibindas i typically see this occur when things are changed within the roles.  can you confirm if this is sitewide or user specific? 

Thanks all, Issue was with our customized workflows for opportunities.