Hi Team,
I’m having a hard time with a refund to a customer.
Back on Dec 29, 2025, a payment from customer XXXXX was deposited into our bank account (they’re on PAP)
Payment XXX for $1594.05
Part of the payment was for an item that was not yet in stock, and part was for an order that was invoiced and sent.
The $1554.07 that was intended for an item that had not yet been invoiced was left as an open payment on their account.
The customer later cancelled that order, and I refunded them.
The initial payment (XXXX) and the refund (YYYY) both show as open in Acumatica.
How do I connect these dots and close off the payment and the refund?
The refund is appearing twice in the Payment Transaction section of the application history, and it is also reflected in the Refund Transaction section.
Please advise connect these dots and close off the payment and the refund
