Question

Issue to void a customer payment

  • 11 January 2024
  • 3 replies
  • 39 views
R
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Hi,

I need to void a customer payment received back in few months ago. There is a field “Card/Account Nbr” which is empty and the system said it can not be blank. I try to enter something into it but can’t. Not sure what to do. Please help.

 

Thank you.

 

Raymond

3 replies

manikantad18
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Userlevel 7
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Hi @Rmak0501 What is the Processing centre used in the Payment.

Can you please disable “ Enable cc Processing “ in Account preference and try to do validate/void/ delete Payment,

Please reach out to Acumatica to assist here with script to delete the Payment,

Acumatica Functional Consultant
Kandy Beatty
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Userlevel 7
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HI @Rmak0501 

Have you looked at this help article?

https://help.acumatica.com/(W(17))/Help?ScreenId=ShowWiki&pageid=929b02b6-1f23-4a9e-8b8b-b0075b2c532e

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
R
Rank
Userlevel 4
Badge

Hi @Rmak0501 What is the Processing centre used in the Payment.

Can you please disable “ Enable cc Processing “ in Account preference and try to do validate/void/ delete Payment,

Please reach out to Acumatica to assist here with script to delete the Payment,

May I ask where can I find “Account preference”? Thank you.

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