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Question

Issue to void a customer payment

  • January 11, 2024
  • 3 replies
  • 94 views
R
Jr Varsity III
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Hi,

I need to void a customer payment received back in few months ago. There is a field “Card/Account Nbr” which is empty and the system said it can not be blank. I try to enter something into it but can’t. Not sure what to do. Please help.

 

Thank you.

 

Raymond

Kandy Beatty

3 replies

Manikanta Dhulipudi
Captain II
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Hi @Rmak0501 What is the Processing centre used in the Payment.

Can you please disable “ Enable cc Processing “ in Account preference and try to do validate/void/ delete Payment,

Please reach out to Acumatica to assist here with script to delete the Payment,

Acumatica Functional Consultant & Customer Experience Supervisor
Chris Hackett
Kandy Beatty
Captain II
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  • Kandy Beatty
  • Captain II
  • January 11, 2024

HI @Rmak0501 

Have you looked at this help article?

https://help.acumatica.com/(W(17))/Help?ScreenId=ShowWiki&pageid=929b02b6-1f23-4a9e-8b8b-b0075b2c532e

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
Chris Hackett
R
Jr Varsity III
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  • Rmak0501
  • Author
  • Jr Varsity III
  • January 11, 2024

Hi @Rmak0501 What is the Processing centre used in the Payment.

Can you please disable “ Enable cc Processing “ in Account preference and try to do validate/void/ delete Payment,

Please reach out to Acumatica to assist here with script to delete the Payment,

May I ask where can I find “Account preference”? Thank you.

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