Hi all,
Has anyone ever seen a situation where an Invoice is Oh Hold or in the Balanced status, yet it has a Batch Number connected to it as it has been posted to the General Ledger?
-RJ
Solved
Invoice stuck in Balanced or on Hold with a Batch Number/Journal Transaction on it
+4Best answer by rkenna
This seems to be a known issue that can only be solved with a Support ticket. I did not see this in my search before my post, nor did the AI Search pick it up, but wanted to share it here in case anyone else has trouble finding it in the future. Seems like a weird bug.
+4This seems to be a known issue that can only be solved with a Support ticket. I did not see this in my search before my post, nor did the AI Search pick it up, but wanted to share it here in case anyone else has trouble finding it in the future. Seems like a weird bug.
Thank you for sharing the solution with the community
+4Also putting this in here too. This was able to resolve it by recalculating the customer balance for the Customer.
After recalculating the customer balance, you can remove the Hold status from the invoice and process it as expected. The issue appears to have been caused by a data inconsistency affecting the customer's balance information. Recalculating the customer balance refreshed the data and corrected the discrepancy.
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