I have a service order with an inventory item on an appointment, but the item did not flow through to the invoice. I am not sure how this could happen. Any thoughts?
Solved
Inventory on appointment, not on invoice
Best answer by JohnMichels
Check the Service Order Type/Generated Billing Document; this cannot be AR Document. Must be SO Invoice or Sales Order.
+1Is there a unit cost on the items and are the lines marked as Billable?
Is this issue specific to one appointment or affecting multiple appointments? Any recent changes/updates that would affect the functionality?
Translate
Yes, there is a unit cost, and the lines are marked as billable.
Yes, the issue is specific to one appointment.
No recent changes/updates that I am aware of that would have impacted functionality.
Translate
Hi
Translate
Check the Service Order Type/Generated Billing Document; this cannot be AR Document. Must be SO Invoice or Sales Order.
Translate
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.