Inter-branch issue - Payment and Applications will not release

  • 6 January 2023
  • 1 reply

We have several customers who are paying through a Credit Card portal that is integrated into our Acumatica. 

Our main location is Atlanta, but we have customers paying from Orlando and Nashville using the portal.

Acumatica will process the payments and the funds will be received. However, the funds will only go into our Atlanta Bank account and not the company for which the transaction took place. This then leaves the transaction as pending processing or balanced (unable to release or close). This is creating many Inter-branch Acumatica Issues. See screen shot below:

My questions,
1. will activating the Inter-branch Transaction feature in Acumatica release these transactions and show as paid? 
2. If activating the Inter-branch feature, will this cause any other issues within Acumatica? Is this a viable solution?

Thank you for your time.

1 reply

Userlevel 1

I have this same question. @rgreenough  Did you ever figure this out?


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