I can't access icons on Acumatica. It keeps spinning and never opening any page after login

Question

Please see the screenshot below of what we see when we try to login to Acumatica.

Please note that the browser in the screenshot above is not Chrome, but Mozilla Firefox. The same error shows up in both Chrome and Microsoft Edge.

Because of this issue, when we log in, we are unable to access any part of the system as the icon keeps rolling but never opens up a page.

See screenshot below;

We need this resolved immediately as it is impacting our year end closure processes.

Expecting your prompt response.

Thank you

Best answer by dcomerford

You screenshots are not visible but is your site hosted by Acumatica if so then you need to log a support call they will react quickly as it will be a website it down. If not then you will more than likely need to restart IIS on the application server.

dcomerford · Accepted Answer

You screenshots are not visible but is your site hosted by Acumatica if so then you need to log a support call they will react quickly as it will be a website it down. If not then you will more than likely need to restart IIS on the application server.

Manikanta Dhulipudi · Answer

Hi @lwilfredReport an Outage or Connectivity IssueUsing this formhttps://www.acumatica.com/report-outage-connectivity-issue/orreach out to Acumatica if you have access to raise a ticketIf you are handlings on premises please use below stepsbelow is the information to restart server and IIS.Login to the serverRight click on windows-->Select shutdown and sign out-->Click on RestartSteps to restart IISOpen IIS ManagerNavigate to sites-->Expand-->select the desired site-->Right click-->Click on Manage Website-->Click on Restart or (Stop and start the site)

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