How to reverse a payment that has a bad debt write off reason but no write off amount.

Hello ​@zenith59 ,

I’m not sure the $0 write-off is causing the issue.  I can think of a few steps to try:

First, please try Recalculate Customer Balances for the hidden customer above.  Select on all three options:

1. I notice Payment #5180 above is not released.  Having an unreleased Payment may impede your ability to work further with the Invoice and with first payment # 4653. I recommend deleting (or releasing) Payment #5180 before trying to reverse either #5180 or  # 4653.
2. You state you are trying to create a payment for the remaining amount, but I don’t see any remaining amount, because the two payments shown will reduce the Invoice balance to $0.
3. Is it possible that you need to Release # 5180, and the invoice will be fully paid?

Please let us know whether these ideas help you.