Hello,

What is your Acumatica version?

Have you recently added a new ledger? 

I see one known issue in certain version that causes the same error.

Laura

Hi @Laura02 I saw this known issue too. We are on the 2024 R1. We are in the test tenant and doing initial configuration. The ACTUAL Ledger is new and the only ledger in the tenant. The known issue may not help in this case? 

Hi,

I agree, your version eliminates the known issue.

Your original post states all Chart of accounts has currency USD. If every account in the chart has currency populated, that’s unusual. In most cases, only bank accounts are denominated. 

Does the error still occur if currency is removed from the non-bank accounts in your chart?

Laura

Hi @Laura02 

Originally only the bank accounts have currency USD. I then went in and added all the USD currency for all COA hoping that would solve the issue, but it did not. So yes, even when currency is removed from non-bank accounts error still occur. 

Hello,

Please provide details about what happened leading up to this invoice. 

Are you able to release other Invoices today? If yes, what is different about the ‘problem’ invoice? If no invoices will release today, what changed since invoicing last worked? Is this invoice for a new customer? Is this invoice in a new branch?

Is your site customized? If so, please temporarily unpublished customizations, then try to release this invoice. If the invoice releases successfully with customizations temporarily unpublished, customizations could be the cause of the error.

Is the customer denominated with any currency? If your system is only USD, then customers should have no currency denomination.

Laura

@Laura02 This is a new tenant, no other invoice has been processed. We tried creating the first invoice today and that error occurred. No customization projects and the system only have USD currency set up. Everything we are working with in this tenant is newly imported/set up during initial configuration. 

Good Morning

I was receiving the same error as you and after some playing around i saw that the company was not selected under my ledgers and once adding it the invoice could be released. 

@Jason Have you set up the ledger in the companies screen/Branches screen

@Laura02 This is a new tenant, no other invoice has been processed. We tried creating the first invoice today and that error occurred. No customization projects and the system only have USD currency set up. Everything we are working with in this tenant is newly imported/set up during initial configuration. 

@Jason Have you set up the ledger in the companies screen/Branches screen

 

@Manikanta Dhulipudi i went to Finance Ledgers under and linked it there this will automatically link then under the Companies screen.

Hello,

Are you showing the real company or an unrelated demo?  If you are talking about a real company and showing us your demo, please show us the Company Details and Ledgers tab for your real company that has the error -OK to hide or blur identifying details like company name/address line 1. (Sometimes we see something off that we are not thinking to ask.)

Can you try removing the Ledger from your company, save, and add it back?  If so, does that eliminate the error?

Does the error occur when you try to enter a GL transaction, or only invoices?  Please try debit/credit $1 to the same account - can you release it?

If GL is OK and AR is throwing the error, please show us AR Preferences.

Is there any more detailed information in Tools → Trace, when the error occurs?

Laura

Hi @Laura02 This is the real company test tenant, not a demo. I just tried removing the Ledger from the company, and add it back, it did eliminate the error. The invoice is release. 

Can you help me understand why this would be the solution? Does it relate to a system glitch or initial configuration? Thanks!!

Hi,

I’m not able to answer “Why this happened” - though it’s a common question with all problems.

I’m happy I was able to provide a solution to you. Maybe Acumatica can guess “why”.

Best regards,

Laura