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Error when processing invoices


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We are receiving the error below when trying to Release invoices on the Process Invoices/Memo screen. We’ve tried processing these invoices individually and using Process All and receive the same error.  I do not see anything that stands out on the invoices that would be preventing us from releasing these invoices. Any ideas on this error? 

 

Screen: 

 

Error: 

 

Best answer by Naveen Boga

Hi @lbrown57  I don’t think this will be browser cache issue

 Since this issue is login user specific, please raise a support ticket with Acumatica to know the root cause.

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4 replies

jinin
Pro I
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  • Pro I
  • 680 replies
  • April 20, 2022

Hi @lbrown57 

Did you try to release the invoice from the Invoice and Memo screen directly?  

If you have any customization on this screen, unpublish the customization package and try once.


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  • Author
  • Freshman I
  • 10 replies
  • April 20, 2022

I logged in and was able to release one but the client is unable.  I think it is a web browser issue. 


Naveen Boga
Captain II
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  • Captain II
  • 3381 replies
  • Answer
  • April 21, 2022

Hi @lbrown57  I don’t think this will be browser cache issue

 Since this issue is login user specific, please raise a support ticket with Acumatica to know the root cause.


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • 2640 replies
  • April 28, 2022

Hi @lbrown57 have you been able to resolve your issue? Thank you!


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