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Error when processing invoices

  • 20 April 2022
  • 4 replies
  • 285 views

We are receiving the error below when trying to Release invoices on the Process Invoices/Memo screen. We’ve tried processing these invoices individually and using Process All and receive the same error.  I do not see anything that stands out on the invoices that would be preventing us from releasing these invoices. Any ideas on this error? 

 

Screen: 

 

Error: 

 

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Best answer by Naveen Boga 21 April 2022, 08:48

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4 replies

Userlevel 7
Badge +11

Hi @lbrown57 

Did you try to release the invoice from the Invoice and Memo screen directly?  

If you have any customization on this screen, unpublish the customization package and try once.

I logged in and was able to release one but the client is unable.  I think it is a web browser issue. 

Userlevel 7
Badge +17

Hi @lbrown57  I don’t think this will be browser cache issue

 Since this issue is login user specific, please raise a support ticket with Acumatica to know the root cause.

Userlevel 7
Badge

Hi @lbrown57 have you been able to resolve your issue? Thank you!

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