Skip to main content
Question

Email Template Link to SO Invoice Screen Not Working with GI-Based Business Event

  • November 18, 2025
  • 1 reply
  • 26 views

We are working on an Email Notification Template for SO Invoice approval. The email is triggered from a Business Event based on a Generic Inquiry that includes SOInvoice fields (DocType, RefNbr, DocDate, Amount, CustomerID).

Our goal is to include a link in the email that opens the SO Invoice screen (SO303000) for the specific document.

Here are the URLs we’ve tried:

 

Here’s the URL I’m using:

old link: https://international.acumatica.com/(W(63))/Main?CompanyID=Live&ScreenId=SO303000&DocType=((SOInvoice_DocType))&RefNbr=((SOInvoice_RefNbr))

 

new link: https://international.acumatica.com/Main?CompanyID=Live&ScreenId=SO303000&DocType=((Document.DocType))&RefNbr=((Document.RefNbr))

 

Issue:
When the email is sent, the link does not navigate to the correct record. It either opens the screen without filtering or fails completely. Interestingly, the same URL (New Link) works fine in the Approved notification, which is tied to the standard approval process.

Questions:

  1. Does Acumatica support passing DocType and RefNbr in the URL for SO303000 when the email is triggered from a GI-based Business Event?
  2. Are there any special requirements for token resolution in GI-based templates?
  3. Is there a recommended approach to generate a working link for SO Invoice approval?

Any guidance or examples would be greatly appreciated!

 

1 reply

MissyMain41
Jr Varsity I
Forum|alt.badge.img
  • Jr Varsity I
  • November 18, 2025

Hello,

I was able to make this work with the following configurations on my local install of 24R2 (no customizations, using sales demo data)
Ensure the link in the email template is edited in the proper place and also test business events using the global admin user account called “admin”. 
See images below:

GI: 

 

BE: 

 

Email template URL formatting:

 

Email generates from BE trigger:

 

Clicking the link redirects to appropriate record: